Category: Customer Service Management

CSR Customer Service Management Email and Text Communication Estimating Scheduling Lead Capture and Quoting Live Call Management Outsourcing

Does Outsourcing Enhance Efficiency and Productivity?

The Covid-19 pandemic and resulting labor shortage have yielded many unforeseen consequences. Other issues like inflationary pressure and supply chain disruptions are also contributors. The net result is diminished productivity across the…Continue readingDoes Outsourcing Enhance Efficiency and Productivity?