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Category: Productivity

CSR Customer Service Management Outsourcing Productivity

The Importance of Lead Follow-Up for Your Business

April 21, 2023April 21, 2023Charlie F

Did you know that only 2% of sales happen during the first point of contact? While generating leads is crucial to the success of your company, you also need to give equal…Continue readingThe Importance of Lead Follow-Up for Your Business

CSR Customer Service Management Estimating Scheduling Live Call Management Outsourcing Productivity

The Effectiveness of Customer Service Outsourcing

March 12, 2023March 12, 2023Charlie F

According to brand loyalty studies, many customers are not loyal to a particular product or service. In fact, more than 45% of consumers are not loyal to a single brand. Just 8%…Continue readingThe Effectiveness of Customer Service Outsourcing

CSR Customer Service Management Outsourcing Productivity

The Benefits of Outsourcing Call Center Services

March 12, 2023March 12, 2023Charlie F

The call center industry in the United States is on fire. The industry is now valued at nearly $31 billion. Despite the economic headwinds and two consecutive quarters of negative GDP…Continue readingThe Benefits of Outsourcing Call Center Services

Customer Service Management Email and Text Communication Estimating Scheduling Lead Capture and Quoting Live Call Management Outsourcing Productivity

What are the Pros and Cons of Outsourcing Customer Service?

February 14, 2023February 14, 2023Charlie F

Customer service is a vital component of any successful business. This is why the customer service industry is valued at more than $11 billion in the United States. Good customer service agents…Continue readingWhat are the Pros and Cons of Outsourcing Customer Service?

CSR Customer Service Management Email and Text Communication Estimating Scheduling Lead Capture and Quoting Live Call Management Outsourcing Productivity

What Are the Best Ways to Maintain a Profitable HVAC Business?

December 22, 2022February 14, 2023Charlie F

What Are the Best Ways to Maintain a Profitable HVAC Business? Regardless of the ups and downs in the global economy, people always rely on their HVAC system. The units…Continue readingWhat Are the Best Ways to Maintain a Profitable HVAC Business?