What Types of Companies Can Utilize Back Office Outsourcing?
Did you know that nearly 20% of new businesses fail during the first two years of being open? Running a business can be demanding. From customer service to inventory management, administrative tasks can be time-consuming. This can often take your focus away from core business operations. Luckily, you can reduce your workload with back office outsourcing. When... Continue reading→
The Importance of Lead Follow-Up for Your Business
Did you know that only 2% of sales happen during the first point of contact? While generating leads is crucial to the success of your company, you also need to give equal attention to lead follow-up. It may be the difference between sealing a deal or losing a valuable opportunity. Below is a comprehensive guide that explores... Continue reading→
The Effectiveness of Customer Service Outsourcing
According to brand loyalty studies, many customers are not loyal to a particular product or service. In fact, more than 45% of consumers are not loyal to a single brand. Just 8% of consumers are loyal to more than 10 brands. Any negative interaction between a customer and a company is likely to result in a loss... Continue reading→
The Benefits of Outsourcing Call Center Services
The call center industry in the United States is on fire. The industry is now valued at nearly $31 billion. Despite the economic headwinds and two consecutive quarters of negative GDP growth, the call center industry still got bigger. In 2023, the industry grew by nearly 4%. The reasons for this growth are obvious. In a... Continue reading→
What are the Pros and Cons of Outsourcing Customer Service?
Customer service is a vital component of any successful business. This is why the customer service industry is valued at more than $11 billion in the United States. Good customer service agents can earn new consumers or retain existing ones. On the flip side, poor customer service leads to lost sales. It is not uncommon for customers... Continue reading→
Does Outsourcing Enhance Efficiency and Productivity?
The Covid-19 pandemic and resulting labor shortage have yielded many unforeseen consequences. Other issues like inflationary pressure and supply chain disruptions are also contributors. The net result is diminished productivity across the United States. From 2021 to 2022, productivity declined by 1.3%. This amounted to the largest registered decline since the mid-1970s. These headwinds are leaving many businesses... Continue reading→
The Benefits of Outsourcing During a Recession
The Benefits of Outsourcing During a Recession There is a growing consensus that the United States and the global economy are facing a recession. The world’s largest corporations are shedding jobs to lower operating expenses. Amazon, Twitter, and Peloton all announced tens of thousands of layoffs. These moves are not isolated to the world’s largest businesses. Small... Continue reading→
What Are the Best Ways to Maintain a Profitable HVAC Business?
What Are the Best Ways to Maintain a Profitable HVAC Business? Regardless of the ups and downs in the global economy, people always rely on their HVAC system. The units you provide are key to keeping a home or business warm in the winter and cool in the summer. Financial figures tell the true story... Continue reading→
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