AI Answering Service for ServiceTitan
Free2Grow is a certified partner with ServiceTitan.
Free2Grow is a certified ServiceTitan partner. It looks up every caller in ServiceTitan before answering, offers open times from ServiceTitan Adaptive Capacity when you have it enabled, and books the job and appointment onto your dispatch board. When enabled, it can also cancel and reschedule appointments, and booked revenue shows up in your Free2Grow Reports.
What Happens on Every Call.
Free2Grow answers the call and books it into ServiceTitan, using the same data your CSRs see.
- Recognizes the caller. Pulls their history, equipment, memberships and "Do Not Service" flags before answering.
- Offers times your techs can make. Uses ServiceTitan Adaptive Capacity (when enabled) plus your hours and holiday rules.
- Books onto your dispatch board. Creates the job and appointment with the right job type and business unit. ServiceTitan's dispatch rules assign the tech.
- Cancels or reschedules. When turned on for your account, Free2Grow can cancel or move appointments in ServiceTitan.
- Credits the call and tracks revenue. AI calls count as handled, not abandoned, and booked revenue shows in your Reports.
Revenue Recovery on ServiceTitan.
Revenue Recovery is Free2Grow's outbound add-on. ServiceTitan accounts get every feature, because Free2Grow reads your memberships, estimates and jobs directly.
- Maintenance Members. Every day, Free2Grow reaches members who are due a maintenance visit and books it.
- Estimate Follow-Up. Daily follow-up on unsold estimates, tracked as booked, sold, replied, declined or no response.
- Campaigns from saved reports. Send tune-up and seasonal offers to a list pulled straight from a ServiceTitan report.
- Job texts. Tech on the way, schedule changes, review requests, unpaid balances and 6-month check-ins.
- Revenue captured. See the dollars booked from every campaign in your Revenue Recovery dashboard.
Smarter Every Day — Powered by Data.
Real people review your calls, and real reports show what to fix.
Learns from top clients
Our AI models are trained on data from the most successful service businesses.
Coach it like a CSR
Review call recordings and train the AI on how it should have handled a call, the same way you'd coach a new CSR.
Adjust scripts anytime
Change greetings, questions and booking rules as your business changes. Your success manager helps you test them.
Optimizing automatically
Self-optimizing system that consistently gets better with every interaction.
Recognizes Members and Returning Customers. Follows Your Rules.
Every Conversation, Smarter. Every Job, Handled.
Return Customer Detection
Instantly recognize members and returning customers with live ServiceTitan data: other locations, existing appointments, equipment, memberships and Do Not Service flags.
Books Onto Your Dispatch Board
Free2Grow books the job and appointment in ServiceTitan with the right job type and business unit. Your dispatch rules assign the tech.
Advanced Rescheduling & Cancellation
We don't just cancel. We save jobs by offering to reschedule, using your ServiceTitan arrival windows and business units. Available when turned on for your account.
Revenue You Can See
See invoiced and collected revenue from every job Free2Grow books, right in your Reports.
Want to see how your CUSTOMERS
will interact with AI Voice?
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Real Companies. Real Results.
Our AI system continuously learns and improves based on real-world interactions.
MILLER'S HOME COMFORT
We've gone from a bottom line of 38% booking in the last five months to over 88%.
LANEY'S INC.
We evaluated several AI Platforms and ultimately chose Free2Grow because of their flat-rate pricing.
View More Case Studies
Not Just Voice. An AI CSR Designed Specifically for Home Services.
CRM Data Sync
- Pulls customer name, address, membership status in real-time
- Dynamic scripting (e.g., “Thanks for being a member!”)
- Equipment detection (HVAC units, etc.)
Scheduling & Job Handling
- ServiceTitan Job Tagging
- Business Unit classification
- AI calls credited to a Free2Grow agent
- Adaptive Capacity arrival windows (when enabled)
Your Rules
- Hours, notice, window length and max bookings
- After-hours, holiday and transfer rules
- Blocked numbers
- Abandoned-call alerts
When It’s Urgent, We Act Instantly.
Complex jobs, VIP customers, after-hours emergencies — our AI knows when it’s time to stop being polite and escalate now.
- Instantly email or call techs on high-priority flags
- Set dynamic escalation rules per business unit
- Never lose a critical call again.
ServiceTitan Integration FAQs
Is Free2Grow a certified ServiceTitan partner?
Yes. Free2Grow is a certified ServiceTitan partner. The AI reads from and writes to ServiceTitan directly, so calls, customers, jobs and appointments stay in one system.
Does Free2Grow book directly onto my ServiceTitan dispatch board?
Yes. Free2Grow creates the job and appointment in ServiceTitan with the right job type, business unit and tags. ServiceTitan's dispatch rules assign the technician.
Does Free2Grow use ServiceTitan Adaptive Capacity?
Yes, when you have Adaptive Capacity enabled. Free2Grow offers the same open times your CSRs see, based on tech shifts, skills, zones and jobs already booked, then applies your hours, notice and holiday rules.
Will Free2Grow recognize members and returning customers?
Yes. Before answering, Free2Grow looks up the caller in ServiceTitan and sees their locations, existing appointments, equipment, memberships and any Do Not Service flag.
Can Free2Grow cancel or reschedule ServiceTitan appointments?
Yes, when that's turned on for your account. Callers can move or cancel an existing ServiceTitan appointment without waiting for the office.
Will AI-handled calls show up as abandoned in ServiceTitan?
No. Free2Grow credits AI-handled calls to a Free2Grow agent in ServiceTitan, so they count as handled calls in your reports.