About Us
Revolutionizing Business Communications
Free2Grow is an AI-powered CSR platform for home service businesses that captures lost revenue from missed calls, slow lead responses, and inconsistent call quality. It combines AI call handling, real-time coaching insights, and automated outbound follow-up to help you book more jobs with less effort. Core capabilties include AI CSR, CSR Assist and Speed2Lead & Automated CSR Outreach.
Wanna hear our story?
Free2Grow has been focused on supporting home service owner‑operators since 2019. Over the past seven years, we’ve provided outsourced customer service and call booking, managed scheduling and dispatch using leading CRMs, studied thousands of real customer calls, and built an AI voice platform specifically tailored to the home service industry. Our mission is simple: make sure you never miss a valuable customer call again, while giving callers a fast, professional experience every time.
Meet our Leadership team!
Charlie, co-founder of Free2Grow, brings a wealth of experience from both military service and entrepreneurship. A West Point graduate, Charlie served in the US Army from 2006-2011, including roles in the 82nd Airborne Division and 3rd Ranger Battalion. Following his military career, he successfully owned and operated a multi-state home service business, which he sold in 2019. That same year, Charlie co-founded Free2Grow, applying his unique blend of military discipline, academic knowledge, and business acumen to drive the company’s growth and success.
Charlie Felker
CEO & Business Development
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Nate, Co-Founder and Chief Sales Officer of Free2Grow, is an experienced sales leader in the information technology and services industry. Holding a BS in Business Administration from the University of Tulsa, Nate has honed his skills in sales, partner management, CRM, and strategic partnerships. He has held sales leadership roles at multiple technology companies, guiding them to successful exits. Nate’s expertise in building and managing high-performing sales teams, along with his strategic approach to partnerships, has been instrumental in driving growth. In 2019, he co-founded Free2Grow, where he continues to apply his wealth of industry knowledge and experience as the company’s Chief Sales Officer.
Nathan Keller
Chief Sales Officer
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Jerry Y, Co-Founder and Chief Technology Officer of Free2Grow, began his career in AI product development after attending the University of Pennsylvania to study computer science. Despite leaving UPenn after his freshman year, Jerry gained valuable experience as a software engineer at Bloomberg LP and at Morgan Stanley. Afterward, he decided to venture out on his own in the AI space, where he co-founded Free2Grow. In his role as CTO, Jerry leverages his deep understanding of AI and software engineering to drive the company’s technological innovation and growth, including the development of Free2Grow’s AI Voice product.
Jerry Ye
Chief Technology Officer
Erin is Senior Director of Marketing at Free2Grow, a growth-oriented leader with 15+ years of experience accelerating revenue for B2B SaaS companies. She holds a BS in Marketing from the University of Tennessee and oversees Free2Grow’s marketing and partnership initiatives. Previously, Erin built and optimized high-performing marketing teams at both tech startups and large enterprises. She leverages data and analytics to identify where to pivot or double down, focusing efforts that drive measurable growth and strengthen partnerships.
Erin coate
Senior Director, Marketing
Frequently asked questions
What is the cost of Free2Grow?
Free2Grow offers month-to-month, flat-rate plans with no long-term commitments. Inbound AI is priced at a flat monthly rate based on the number of technicians you support, outbound is flat-rate for outreach and texting, and CSR Assist is priced per CSR monitored. Every plan includes unlimited calls and minutes plus spam filtering, all on a single predictable monthly bill with no per-minute or per-message overages.
What CRM's does Free2Grow integrate with?
Free2Grow fully integrates with ServiceTitan, FieldPulse, Field Edge, and Housecall Pro. We are constantly working on new integrations and plan to integrate with more soon. We can also sync to a Google Calendar ifu don't use one of the three CRM's we integrate with today.
What is Free2Grow?
Free2Grow is an AI-powered CSR platform for home service businesses that captures lost revenue from missed calls, slow lead responses, and inconsistent call quality. It combines AI call handling, real-time coaching insights, and automated outbound follow-up to help you book more jobs with less effort. Core capabilities include AI CSR, CSR Assist, and Speed2Lead & Automated CSR Outreach.
How does Free2Grow work?
Free2Grow offers month-to-month, flat-rate plans with no long-term commitments. Inbound AI is priced by the number of technicians you support and can be used for after-hours and/or overflow call handling. Outbound covers Speed2Lead, maintenance follow-ups, and a 3‑Day Call Board that uses AI to fill open slots (you’ll still use a dispatcher for routing). CSR Assist uses AI to listen to call recordings, grade them against a customized rubric, and send clear performance reports to the CSR manager for coaching and quality improvement and is priced per CSR.
Can I customize the AI Voice assistant?
Yes. You can fully customize call flows, questions, scripts, and how the assistant handles different call types (new customers, existing customers, emergencies, etc.), build inbound workflows, and choose a tailored voice so it matches your brand. If you hear a call you’d like to improve, you can use the “Train the AI” option in the backend to specify exactly what should have happened, and our integrations with home service CRMs make this level of customization even more powerful for your business.
What does onboarding look like for Free2Grow?
Our experienced customer success managers lead our onboarding process. They will work with you to build out your scripting and set up triggers for escalations and emergency calls. Your dedicated customer success manager will also help you get your AI-Voice integrated with your CRM. Our onboarding process typically takes 1-2 weeks. It doesn't stop there. Your CSM is assigned to your account as long as you are a customer and is available for any questions or help you may need.
Can Free2Grow handle complex customer inquiries?
Yes! Our AI Voice tool will handle complex customer inquiries and can even route calls to dedicated staff as needed. We work with you to script your calls, and set up triggers exactly how you would have a live person The knowledge of our AI system also automatically improves over time for your business.