about us

Revolutionizing Business
Communications

Free2Grow is a cutting-edge AI-powered voice answering solution designed to streamline and elevate your business communications.
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Free2Grow has been focused on supporting the home service owner-operator since 2019.  Over the past 5 years, we've been providing customer service solutions, booking and scheduling calls, mastering CRM's and building the best possible AI Voice platform for the home service industry. 

Meet our team!

Charlie Felker
CEO & Business Development
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Charlie Felker
CEO & Business Development

Co-founded Free2Grow in 2019. Prior to Free2Grow owned/operated a multi-state Home Service business. Sold Home Service business in 2019. Served in US Army from 2006-2011 (82nd Airborne Division, 3rd Ranger Battalion).

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Nathan Keller
Chief Sales Officer
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Nathan Keller
Chief Sales Officer

Co-founded Free2Grow in 2019. Worked as a sales leader for many technology companies that saw successful exits.

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Jerry Ye
Chief Technology Officer
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Jerry Ye
Chief Technology Officer

Dropped out of UPENN at 18 years old to begin career in AI product development. Former software engineer at Bloomberg LP and machine learning engineer at Morgan Stanley.

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Ben Brimacombe
Chief Science Officer
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Ben Brimacombe
Chief Science Officer

In 2020 formed PointZero, an AI research company for code generation. With PointZero, Ben worked with leading AI researchers around the world. Had AI research published in EMNLP in 2023. Worked on quantitative trading with Numerai. Led AI mortgage underwriting at Long Run Partners.

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Erin Garcia
Client Success Manager
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Erin Garcia
Client Success Manager

I have a degree in Human Resource Management from Boise State University and a background in Client Success. I specialized in client onboarding and AI recruiting, making processes smoother and ensuring clients get the support they need.

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Kara Juneau
Inside Sales & Business Development
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Kara Juneau
Inside Sales & Business Development

With over two decades of dedicated sales experience I bring a wealth of strategic insight gained from leadership roles including Director of Sales Operations at an IT Business Phone Provider and a decade as Director of Training at Sunpro Solar, where we were instrumental in developing high-performing teams until the company's acquisition by ADT in 2021; this proven track record in optimizing sales processes and fostering talent development positions Free-2-Grow as a valuable partner in cultivating sustainable growth for businesses.

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Wayne Juneau
VP of Sales
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Wayne Juneau
VP of Sales

Free-2-Grow is led by a seasoned professional with over 25 years of sales and management expertise, honed through a successful career that includes founding a sales consulting business and serving as VP of Sales at Sunpro Solar for 13 years, guiding its significant growth until its acquisition by ADT in 2021; this deep understanding of sales strategies and team development forms the foundation for our commitment to empowering businesses to achieve sustainable growth and success.

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Jess Nelson
Client Success Manager
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Jess Nelson
Client Success Manager

With 20+ years as a dispatcher and manager in the home service industry, I am passionate about building and maintaining strong client relationships.  I am looking forward to playing an important part in supporting our clients' success and growth.  

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Trusted by 100K+ Callers

Never miss a call again. Provide best in class customer service with advanced AI Voice.
"Caller phoned in after hours looking to schedule regular maintenance. In under a minute AI booked their maintenance appointment for the next day on the CRM."
"Caller described unusual noises from their furnace. AI identified the issue type, found the earliest opening, and booked a service appointment within 90 seconds."
"New customer was interested in a garage door consultation. AI collected 10 data points and scheduled an appointment on the CRM."
"A customer missed their earlier appointment and called to reschedule. AI found the next available time slot and booked it on the CRM."
"A new lead called in with a broken window. AI confirmed the area code and booked an appointment on the CRM."
"Caller phoned in with an electric emergency. AI answered questions and scheduled a technician for later that day."
"A new customer had an urgent plumbing issue. The caller could not do the times available on the CRM, and AI escalated the call to a human to resolve."
"Caller had an HVAC emergency. Our Advanced After Hours system escalated the call to a technician who came out to service immediately."
"Caller needed maintenance on a wall gas heater. AI confirmed the zip code, and scheduled an appointment on the CRM with the correct business units."

Frequently asked questions

What is Free2Grow AI Voice Calling?
Free2Grow is an AI-powered voice answering solution designed to automate and streamline your business communications. Handle incoming calls, intelligently adapt to every call scenario, create leads and schedule appointments automatically into your CRM, and provide best-in-class customer service with Free2Grow.
How does Free2Grow work?
Free2Grow has been delivering premium customer service solutions within home services since 2019. Our mission is to provide best-in-class CSRs using cutting edge AI Voice technology.
Can I customize the AI Voice assistant?
Yes! Our AI Voice assistant is highly customizable.  You can build a script, inbound workflows, and a tailored voice.  Our ability to integrate with home service CRM’s makes customization even more productive for your business.
Is Free2Grow easy to set-up?
Yes! Our onboarding process is led by experienced Customer Service Representatives with home service and CRM experience.  They will walk you through the onboarding process which typically takes 1-2 weeks.  
Can Free2Grow handle complex customer inquiries?  
Yes! Our AI Voice tool will handle complex customer inquiries and can even route calls to dedicated staff as needed. The knowledge of our AI system also automatically improves over time for your business.  

Never Miss A Customer Call Again...

Supercharge productivity. Provide excellent customer service. Never miss a call again.
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