Mr. Electric

Mr. Electric

The Challenge :

Mr. Electric of Delaware, a leading electrical services company, faced the challenge of managing a high volume of inbound calls, especially during peak hours and after-hours. The manual process of answering calls, capturing customer information, and scheduling appointments was time-consuming and inefficient, often leading to missed opportunities and a suboptimal customer experience.

The Results :

79% booking rate: After deploying an AI scheduling layer for nights, weekends and overflow, synced in real time with ServiceTitan, bookings rose to 79%.

Improved Call Capture: With a 100% call capture rate, the AI Voice system likely ensured that all calls were answered, even during off-peak hours.

Enhanced Efficiency: Free2Grow built us custom workflows that integrated directly with Service Titan populating all the client data within Service Titan.  Call summaries are now texted and emailed to dedicated office staff and management.

What Mr. Electric Says

I've been working with Free2Grow for several months now. They've built a game-changing AI Voice tool that will continue to improve and deliver results for my business. They are fully integrated with my Service Titan and the booking rate has been 79%.

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Frequently asked questions

What is Free2Grow AI Voice Calling?
Free2Grow is an AI-powered voice answering solution designed to automate and streamline your business communications. Handle incoming calls, intelligently adapt to every call scenario, create leads and schedule appointments automatically into your CRM, and provide best-in-class customer service with Free2Grow.
How does Free2Grow work?
Free2Grow has been delivering premium customer service solutions within home services since 2019. Our mission is to provide best-in-class CSRs using cutting edge AI Voice technology.
Can I customize the AI Voice assistant?
Yes! Our AI Voice assistant is highly customizable.  You can build a script, inbound workflows, and a tailored voice.  Our ability to integrate with home service CRM’s makes customization even more productive for your business.
Is Free2Grow easy to set-up?
Yes! Our onboarding process is led by experienced Customer Service Representatives with home service and CRM experience.  They will walk you through the onboarding process which typically takes 1-2 weeks.
Can Free2Grow handle complex customer inquiries?
Yes! Our AI Voice tool will handle complex customer inquiries and can even route calls to dedicated staff as needed. The knowledge of our AI system also automatically improves over time for your business.