Millers Home Comfort Case studies

FREE2GROW and Millers Home Comfort

The Challenge :

Miller’s Home Comfort, a leading provider of heating and cooling solutions, faced a common challenge: managing a surge in calls during peak seasons. The manual process of answering calls, scheduling appointments, and managing customer data was time-consuming and inefficient.

The Results :

100% Call Capture Rate Over 1150+ CallsWith AI answering every incoming call, the business completely eliminated missed calls, even during after-hours and high-volume spikes. No customer was left waiting or sent to voicemail.
75% Increase in Follow-Up EfficiencyAutomated texts and reminders ensured fast, consistent follow-up, boosting customer engagement and reducing lost leads.
226 Jobs Booked in ServiceTitan. The AI seamlessly scheduled appointments, resulting in 226 jobs directly logged into the company’s existing system.

What Millers Home Comfort's Customers Say:

“Free2Grow has become an important part of our team. They worked diligently to build and personalize an AI Voice tool that is booking calls into ServiceTitan. They have focused on what matters for us and have delivered.”

- Charlene Logwood, Customer Service Manager, Miller's Home Comfort

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Frequently asked questions

What is Free2Grow AI Voice Calling?

Free2Grow is an AI-powered voice answering solution designed to automate and streamline your business communications. Handle incoming calls, intelligently adapt to every call scenario, create leads and schedule appointments automatically into your CRM, and provide best-in-class customer service with Free2Grow.

How does Free2Grow work?

Free2Grow has been delivering premium customer service solutions within home services since 2019. Our mission is to provide best-in-class CSRs using cutting edge AI Voice technology.

Can I customize the AI Voice assistant?

Yes! Our AI Voice assistant is highly customizable. You can build a script, inbound workflows, and a tailored voice. Our ability to integrate with home service CRM’s makes customization even more productive for your business.

Is Free2Grow easy to set-up?

Yes! Our onboarding process is led by experienced Customer Service Representatives with home service and CRM experience. They will walk you through the onboarding process which typically takes 1-2 weeks.

Can Free2Grow handle complex customer inquiries?